Virtual assistant for clinics and medical offices
Busy phone lines and unanswered messages push patients away. The virtual assistant welcomes every contact, collects the essentials and leaves the appointment request ready for your team to confirm.
LiveHotel Aurora00:23
Helena
Listening to you…
You
What the assistant does
- Welcomes the patient and explains how the clinic works
- Collects name, contact details, reason for the visit and preferred day and time
- Answers about specialties, insurance, address and hours, using what you set up
- Records the appointment request for the front desk to confirm
What you gain
- The front desk stops repeating the same questions on every contact
- Organized requests, with the patient's contact details
- On the Pro plan, you see where patients come from and choose a voice that suits the clinic
Important: The assistant does not diagnose or give medical advice: it always refers people to the team and the healthcare professional.
Common questions
Does the assistant give medical advice?
No. It does not diagnose or recommend treatment. It only welcomes people, collects information and refers them to your team.
Does it book into my calendar?
Today it records the appointment request and your front desk confirms the time.
See also
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