Terms of use
Last updated: October 2026
1. Who we are and what we offer. Don is a service by Don Hub that gives businesses an AI-powered virtual assistant that talks with the company's customers by voice, text and phone, answers using the information the company provides, and organizes requests, quotes and messages for the team. By creating an account or using the service, you agree to these terms.
2. The assistant is artificial intelligence. Answers are generated by AI and may contain mistakes or inaccuracies. The assistant does not replace professional judgment: it does not give diagnoses, legal opinions, financial advice or emergency guidance. The contracting company is responsible for reviewing the information it enters and the requests it receives.
3. Account and the company's responsibilities. You must provide truthful information, keep your password confidential and answer for what happens in your account. The company must tell its customers that the service is delivered by artificial intelligence and that the conversation is recorded (Don shows this notice, but the relationship with your customers is your responsibility), and must have a legal basis to process their data.
4. Plans, free trial and payments. The free trial has a limited duration, number of conversations and minutes, shown at sign-up, and requires no card. The Start and Pro plans are auto-renewing subscriptions (monthly or annual); the Flex plan charges, at the start of each month, for the previous month's usage up to the limit you set. Purchased extra minutes do not expire. Payments are processed by Stripe. Prices may change with prior notice, without affecting the period already paid.
5. Cancellation and refunds. You can cancel at any time from the dashboard (Plans > Manage subscription). Access continues until the end of the period already paid. Refunds follow applicable law, including any statutory withdrawal right; outside of that, amounts already consumed (minutes used) are not refundable.
6. Acceptable use. You may not use the service for fraud, spam, harassment, illegal content, impersonating another person or company, attempting to bypass usage limits or system security, or emergency situations. We may limit or suspend uses that create risk, abnormal cost or harm to others.
7. Usage limits. Each plan has limits on minutes, conversations and simultaneous calls, plus protections against abuse. When a limit is reached, the service may pause until the next cycle or until more minutes are purchased.
8. Phone. Phone answering is part of the Pro plan and depends on a dedicated number. Number availability varies by country and carrier. Call forwarding is configured with the company's carrier and may incur charges from it.
9. Data and privacy. Data processing is described in the Privacy Policy. For the data of the company's end customers, the contracting company is the controller and Don acts as processor, processing data only to provide the service. Conversations and files are deleted after the configured retention period.
10. Availability. We work to keep the service running but do not guarantee uninterrupted operation. Maintenance and failures may occur, including from third-party services we depend on (hosting, voice, telephony and payments).
11. Intellectual property. Don, its brand and its software belong to Don Hub. The content and marks you provide remain yours, and you authorize us to use them only to provide the service.
12. Limitation of liability. To the extent permitted by law, Don Hub is not liable for lost profits, lost opportunities or indirect damages arising from use of the service, nor for decisions made based on the assistant's answers. Total liability is limited to the amount paid by the customer in the 12 months before the event.
13. Suspension and termination. We may suspend or close accounts that violate these terms, with notice when possible. You may close your account at any time.
14. Changes. We may update these terms. Material changes will be communicated in the dashboard or by email, and continued use after notice means acceptance.
15. Governing law. These terms are governed by the laws of Brazil. Consumer rights guaranteed by the law of your country are not excluded by these terms. Questions or requests can be sent through the contact channels shown on the site.