Privacy and use of AI

Customer service is provided by artificial intelligence, not by a person. Voice conversations are processed in real time by OpenAI to understand what you say and to reply.

What we keep: the text transcript of the conversation, the summary of your request, the details you choose to provide (such as name and contact information) and usage metrics (duration and consumption). We keep this data only to follow up on your request (quote or booking) and to operate and improve the service.

What we don't keep: the audio of your voice is not stored by this application.

Files you send: photos, videos and documents attached to the conversation are stored privately, accessible only to the company's team, and deleted on the same schedule as transcripts. Please do not send personal documents such as ID cards, passports or payment cards.

Retention: transcripts are deleted automatically after the period set for the company (90 days by default). The data is accessible only to the staff of the company that served you.

Your rights: you can ask the company you spoke with for access to, correction of or deletion of your data. Please avoid sharing sensitive information such as ID documents, cards or passwords.

This text is an initial template and should be reviewed by legal counsel before production use.